Complaints Policy

Complaints Policy

Leonora Valdezco aims to provide a professional, transparent, and high-quality service at all times. If something goes wrong, we want to hear about it so we can put it right and improve our services.

How to make a complaint

If you wish to make a complaint, please contact us in writing via email:
Email: info@lvaldezco.com

Please include the following details:

• Your name and contact information

• A brief description of the issue

• Any relevant dates or supporting information

What happens next

• We will acknowledge receipt of your complaint within 3 working days.

• Your complaint will be investigated, and we aim to provide a full response within 14 working days.

• If your complaint is complex or requires more time to resolve, we will inform you and provide regular updates.

What if you are not satisfied?

If you are not satisfied with our response or the way we handled your complaint, and your complaint relates to data protection, you may contact the Information Commissioner’s Office (ICO):
Website: www.ico.org.uk
Phone: 0303 123 1113 (UK)

If your complaint relates to property services and we are registered with a redress scheme (such as The Property Ombudsman or Property Redress Scheme), you may be able to escalate your complaint through them. We will provide those details upon request if applicable.